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Frequently Asked Questions

The Crate Dragon is a fandom-inspired mystery crate company celebrating the biggest releases in books, games, and pop culture. Each crate is packed with themed goodies—from exclusive merch and collectibles to snacks, candles, and more.
We offer two types:
Release Crates – Tied to major releases (e.g., a new romantasy novel or video game).
Evergreen Crates – Seasonal or occasion-based (birthdays, Christmas, etc.), perfect for gifting.
We release new themed crates regularly, based on fandom calendars. Keep an eye out for preorders a few weeks before each major launch—or sign up for our newsletter to get early access.
Each box includes 5–7 curated items, such as:
- Apparel (T-shirts, sweatshirts, etc.)
- Accessories (keychains, bookmarks, pins)
- Themed snacks & treats
- Homeware (candles, mugs, bookends)
- Collectibles or exclusive artwork
Prices vary slightly by theme and size, but most crates fall between $60–$150 NZD. 
International pricing available at checkout.
Yes! We’re based in New Zealand but we ship to most countries. Shipping costs are calculated at checkout.
Crates are shipped shortly before or on the release date. You’ll receive tracking info as soon as your crate is on its way.
- NZ deliveries: 2–5 business days
- Australia: 5–10 business days
- International: Varies (7–21 days typical)
Because our crates are curated to order, we don’t typically accept returns unless an item arrives damaged or there’s a problem with your order. If anything’s wrong, we’ll make it right—just contact us.
Absolutely! You can mark your order as a gift at checkout and even include a personal message. 
Join our newsletter for early access, preorder alerts, and fandom launch calendars. You can also follow us on social media.
You can check out as a guest, but creating an account allows you to:
- Track your orders
- View your order history
- Manage shipping details
- Save time for future purchases
We accept major credit cards, debit cards, and secure payment services like:
- Visa / Mastercard
- Afterpay
Absolutely. Our site uses SSL encryption and secure payment processors to ensure your personal and payment information stays safe. We never store your card details.
As soon as your order is shipped, you’ll receive a confirmation email with your tracking number. You can also log into your account to view order status anytime.
First, check your spam or promotions folder. If it’s not there, contact us at support@thecratedragon.com and we’ll resend it.
Log in to your account and go to My Account > Orders to see your previous purchases.
Yes! Just log into your account and head to My Account > Addresses to update your details.
From time to time, yes! Join our newsletter or follow us on socials to get access to exclusive promo codes, early-bird pricing, or limited-time offers

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